Customer Success & Onboarding Manager (US Timezone)

Froogal

Work Hours

Employment Type

You’ll start by owning customer onboarding and success, and as you prove yourself, you’ll work closely with senior leadership, helping scale the team and define our CS strategy.

We’re looking for someone who’s in it for the long run.

💡 What You’ll Do:

• Be the primary point of contact for new clients during onboarding and implementation

• Understand business goals and configure our platform accordingly

• Run engaging product walkthroughs and training sessions

• Monitor client health, usage, and feedback to drive adoption and retention

• Collaborate with internal teams to ensure a smooth onboarding experience

• Act as the client’s voice internally to prioritize features and enhancements

✅ What We’re Looking For:

• 2+ years of experience in Customer Success, Account Management, or Client Onboarding (preferably in SaaS)

• Excellent written and spoken English with clear communication (US accent is a plus!)

• Strong understanding of CRM tools, onboarding flows, and customer lifecycle

• Confident running demos and speaking with US-based clients

• Proactive mindset with a passion for solving problems and delivering value

• Experience working with or for US clients and hybrid shifts

🌟 Bonus Points If You:

• Have experience in loyalty, CRM, or marketing automation tools

• Are familiar with platforms like ClickUp, Zoho, Zendesk, Freshdesk, or HubSpot

• Have worked with consumer-facing businesses in retail, restaurants, or wellness

🎯 Why Join Us?

• Work directly with Founders and a fast-paced global team

• 100% Remote – No commute, full flexibility

• A chance to be part of a growth story with real impact

• Learn, grow, and lead in a performance-driven culture

Apply Now

Apply from LinkedIn or Send your resume and a short 2-minute intro video (optional but preferred) to:

📧 jeevan@froogal.ai