Customer Success Officer: Bachelor of Dental Surgery

Job Title:

Department:

Location:

Qualification Required: Bachelor of Dental Surgery

Role Overview

As a Customer Success Officer, you will be the primary point of contact for our dental clients and professionals. Your role is to ensure a seamless customer journey and provide ongoing support to maximize satisfaction and retention. With your clinical background, you will bridge the gap between product understanding and real-time customer needs.

Key Responsibilities

• Resolve customer queries related to dental products or services using clinical expertise.
• Act as a liaison between dentists/customers and internal product teams.
• Identify upselling and cross-selling opportunities based on customer usage patterns.
• Conduct regular follow-ups to ensure high levels of customer satisfaction.
• Create and maintain accurate documentation for customer support cases.
• Develop, review, and update training materials, clinical guides, and SOPs.

Skills & Requirements

• BDS or dental background preferred for strong product understanding.
• Excellent verbal and written communication skills.
• Empathetic, customer-first mindset with strong problem-solving ability.
• Experience with CRM tools (e.g., Zoho, Salesforce) is a plus.
• Strong organizational skills with the ability to multitask and prioritize effectively.

Why Join Us

• Opportunity to work at the intersection of healthcare and technology.
• Be part of a fast-growing company shaping the future of dental solutions.
• Exposure to customer engagement, clinical applications, and product development.
• Collaborative work environment with growth and learning opportunities.
• Chance to directly impact customer satisfaction and long-term success.