Customer Success & Marketing Associate

About the job

RiverHead Software India Pvt. Ltd is on a mission to build the next generation of creative tools and empower businesses with smarter collaboration. We're a fast-paced, product-driven company where Associates own meaningful parts of the product and engage with real users fast. We're building the an innovative product, and we’re looking for someone who can help us grow and support our community.

Customer Success & Marketing Associate

Key Responsibilities

Marketing Communication

• Handle outreach to potential users via calls, emails, and web platforms
• Support user onboarding and product education

Social Media Marketing

• Create and schedule engaging content across platforms (Instagram, LinkedIn, Twitter, etc.)
• Engage with the community and monitor performance metrics

Customer Support

• Provide responsive support to users via email, chat, or phone
• Resolve issues and ensure high customer satisfaction
• Document feedback and escalate key insights to the team
  

Qualifications

• Excellent communication skills — both verbal and written
• Expert-level fluency in English, Hindi
• Strong interpersonal skills and a customer-first mindset
• Comfortable using social media platforms and online communication tools
• Prior experience in marketing, support, or community roles.

What We Offer

• Opportunity to join a mission-driven startup from the ground up
• Work closely with founders and influence core product and growth strategies
• Creative freedom and fast learning environment
• Scope for future growth into leadership or specialized roles
• A chance to work with the business community and shape the future of online collaboration.