Customer Success Manager

We're Hiring: Customer Success Manager (On-Site | Kolkata)

Zeroharm Sciences is a fast-growing D2C health & wellness brand focused on clean-label, science-backed supplements designed to improve daily well-being from within.

Customer Success Manager

Key Responsibilities:

• Handle customer queries over WhatsApp and calls
• Provide timely, clear, and empathetic responses aligned with the brand tone
• Share weekly customer insights with internal teams
• Collaborate with product and marketing to improve customer experience
• Track and report KPIs, including resolution times and satisfaction scores

Ideal Candidate:

• Strong command over English and Hindi (written and spoken)
• Excellent communication and active listening skills
• Emotionally intelligent and solution-oriented
• Comfortable using basic digital tools and CRM systems
• Experience in a customer-facing or customer support role is preferred
• Interest in the health and wellness space is a plus

Role Type:

Location:

Starting Salary:

How to Apply:

Sounak Sen

10 AM – 6 PM

If you know someone who would be a good fit, feel free to share this opportunity with them.