Customer Success Manager

As a Customer Success Manager at Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly eZee Technosys, you will play a crucial role in delivering sustained client support and cultivating a robust professional network. Your primary responsibility will be to develop and implement a formalized customer onboarding procedure, ensuring a seamless transition for clients. You will also be expected to cultivate and sustain robust client relationships, guaranteeing consistent value provision and promoting loyalty. Key Responsibilities: - Develop and implement a formalized customer onboarding procedure. - Cultivate and sustain robust client relationships, guaranteeing consistent value provision and promoting loyalty. - Serve as a strategic advisor, providing comprehensive support to clients throughout their engagement. - Engage in interdepartmental collaboration with marketing and product teams to ensure a unified customer journey. - Analyze customer data to ascertain trends, potential opportunities, and areas necessitating enhancement. - Identify prospective opportunities through the in-depth comprehension of client requirements and product compatibility. - Collect and leverage client feedback to guide product enhancements and pinpoint potential candidates for case study testimonials. Qualifications: - Proven experience as a Customer Success Manager in a SaaS environment. - Familiarity with customer success platforms and CRM tools. - Strong English communication skills. - A minimum of a Bachelor's degree is required. YCS, with more than 450+ team members and 17+ years of experience, is a global end-to-end hospitality technology provider with 33,000+ customers in over 170 countries. Join us in our mission to provide innovative solutions for small and medium-sized accommodation businesses.,