Customer Success Manager

The ideal person:

• Demonstrated experience supporting and onboarding customers in B2B space for 2-3 years
• Has good presentations skills needed for QBR
• LOVES going deep into products to problem solve for customers
• Expert in understanding the customer needs , and demonstrated knowledge with sales or marketing tech stack
• Experience working through intercom, email and zoom calls with customers
• Able to create and edit support content
• Able to work autonomously on a remote team
• Excellent written and verbal communication skills
  

What You’ll Do:

• Own onboarding customers from post-sale
• Guide them through best practices and customize Storylane to meet their needs.
• Conduct kick-off calls, training sessions, and product walkthroughs tailored to each customer’s goals.
• Monitor account health and usage metrics to identify risks and opportunities for expansion.
• Proactively engage customers to encourage feature adoption and surface insights that help them succeed.
• Collaborate closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities