Customer Success Manager

Role Overview

Success Coach Manager

Key Responsibilities

Leadership & Team Management

• Lead and mentor a team of Success Coaches to drive student success.
• Monitor team performance and ensure smooth execution of responsibilities.

Student Engagement & Retention

• Develop and implement strategies to improve student engagement and retention.
• Address escalations and ensure timely resolutions for student concerns.

Parent & Stakeholder Communication

• Build strong relationships with students and parents, ensuring a seamless learning experience.
• Communicate insights and feedback to internal teams for continuous improvement.

Operational Excellence & Collaboration

• Oversee daily operations, including attendance tracking, exams, and campus activities.
• Collaborate with cross-functional teams to enhance processes and student experience.

What We're Looking For

Must-Have Skills

• Strong communication skills in

  English and Telugu

• (or other regional languages as required)

  .
• Leadership and team management experience.
• Problem-solving skills with a student-first approach.
• Adaptability in a fast-paced learning environment.

Preferred Qualifications

• Prior experience in

  mentoring, student success, customer support, or ed-tech

  .
• Public speaking skills and the ability to engage a large audience.
• Basic tech proficiency (spreadsheets, AI tools, and CRM systems).

Location: Training

Work location

Work Days: