Customer Success Manager

Job Description: As a Customer Relationship Manager, you will play a crucial role in maintaining strong relationships with clients in order to ensure their satisfaction and long-term retention. Your key responsibilities will include: - Identifying upselling and cross-selling opportunities to expand account value and meet revenue goals. - Guiding clients through the onboarding process, providing training, and ensuring successful adoption of products or services. - Acting as a point of contact to address client concerns and resolve issues promptly, thereby maintaining trust. - Monitoring client account performance, providing regular updates, and suggesting strategies for optimization and success. Qualifications Required: - You should have a minimum of 3 years of experience in Customer Relationship Management. - Excellent communication and interpersonal skills are essential for this role. - Strong problem-solving abilities and a proactive approach to issue resolution. (Note: Please note that the location for the positions available is in Navi Mumbai.),