Customer Success Manager - Enterprise SaaS

Maintwiz Technologies

5 - 10 years

12 - 16 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

customer success mechanical customer onboarding asset management project delivery electrical maintenance client adoption implementation cmms

Work Mode

Work from Office

Job Type

Full Time

Job Description

MaintWiz is looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management.

Key client-facing role with ownership of deliverables and KPIs
Fully manage product implementations and customer onboarding
Conduct regular product and project implementation reviews with customer team
Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality
Training of new and existing customer user groups
Maintain customer new request pipeline and provide ETA for delivery
Managing metrics on Project Delivery, Client Adoption & Engagement
Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements
Mining the account for more opportunities other plants & business units, new functionalities and new technology applications
Billing and Collection follow up
Develop user manuals for product functionality Provide pre-sales support for new prospect demos
Proficiency in English, Hindi and one Regional Language Required

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