Customer Success Manager - EMEA & APAC

About BiteSpeed: BiteSpeed is a Sequoia-backed SaaS startup dedicated to building an AI-native Marketing, Support & Sales suite specifically designed for e-commerce brands. With a strong global presence, we are currently collaborating with over 3000 e-commerce brands across 50+ countries. Along our journey, we have successfully secured funding exceeding $5.5 million, with notable investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more supporting us. We take pride in our reputation, which is evident through our 200+ 5-star reviews from satisfied customers. You can learn more about us at https://www.bitespeed.co/ and explore customer feedback at https://apps.shopify.com/bitespeed-fb-messenger-chatbot. Role Description: As we continue to experience rapid growth, we are seeking a Customer Success Manager to further strengthen our customer relationships and enhance customer satisfaction. In this role, you will focus on customer retention, ensuring that customers become loyal advocates of BiteSpeed. Additionally, you will play a crucial role in gathering customer feedback to provide valuable insights to our product team. Responsibilities: - Manage international customer relationships, ensuring their success and satisfaction with BiteSpeed. - Facilitate client onboarding and monitor product adoption for enterprise customers to drive upsells and expansion revenue. - Act as a trusted product advisor for international customers, assisting them in maximizing the value they derive from BiteSpeed. - Handle cross-sells of new products and renewals, taking ownership of expansion revenue at the account level. - Develop a playbook for the international customer success function to support scalability in the next phase of growth. Qualifications: - Passion for delivering exceptional service akin to a Michelin-starred Italian restaurant. - Genuine interest in assisting individuals and contributing to their success. - Minimum of 3 years of experience in customer success with a technical understanding of the product, along with at least 1 year of experience in managing international customers. - Eagerness to engage in conversations with individuals from diverse backgrounds to gain insights into their experiences. Salary and Location: Location: Bangalore To apply: If this opportunity resonates with you, please send a personalized note explaining why you are interested in working with us and how you align with the role to talent@bitespeed.co. If you know someone who would be a great fit, refer them to us, and upon their successful joining, receive Apple Airpods Pro as a token of appreciation. For inquiries, please reach out to talent@bitespeed.co.,