Job
Description
Role Overview: You will be joining the Customer Success team within Signature Success as a Customer Success Manager (CSM). In this role, you will be the primary point of contact for Salesforce's largest and highest-profile customers. Your main responsibility will be to partner with a small number of assigned accounts, focusing on their business goals to enhance their technical and operational health and maximize their Salesforce investment. You will need to stay updated on your customer's key events, needs, risks, and value drivers. Key Responsibilities: - Function as the Marketing Cloud Subject Matter Expert (SME) and handle the technical and operational configuration for customers. - Serve as the single point of customer accountability, overseeing all Signature deliverables, experience, renewal, and expansion. - Build and maintain stakeholder relationships with customers' IT and business executive leadership. - Assist customers in achieving their business goals on the Salesforce Marketing platform by coordinating services, providing feature guidance, and advising on new features. - Advocate for customers during high severity case resolution and conduct quarterly reviews for proactive support and enhancement. - Establish strong relationships with Sales, Engineering, and Product Management teams to drive customer success and revenue opportunities. Qualifications Required: - Experienced professional with 8+ years in Technical Customer Success, Customer Success Manager, SaaS platform use, or project leadership. - Excellent communication and presentation skills, with the ability to communicate effectively at all levels of the organization. - Skills in analyzing technical concepts and translating them into business terms. - Ability to coordinate with high volume or key events for customers and lead cross-functional teams. - Knowledge of Salesforce Ecosystem and product certifications are a plus. - Deep understanding of Marketing Cloud, digital marketing processes, and Salesforce product suite. - Degree or equivalent experience required. Additional Company Details: The ideal Customer Success Manager should have an extraordinary focus on customer success, exceptional communication skills, professionalism, dedication to exceeding expectations, collaboration skills, and the ability to quickly learn new technologies. The role may require occasional after-hour or weekend coverage based on customer needs and the flexibility to adapt to evolving Salesforce requirements. Role Overview: You will be joining the Customer Success team within Signature Success as a Customer Success Manager (CSM). In this role, you will be the primary point of contact for Salesforce's largest and highest-profile customers. Your main responsibility will be to partner with a small number of assigned accounts, focusing on their business goals to enhance their technical and operational health and maximize their Salesforce investment. You will need to stay updated on your customer's key events, needs, risks, and value drivers. Key Responsibilities: - Function as the Marketing Cloud Subject Matter Expert (SME) and handle the technical and operational configuration for customers. - Serve as the single point of customer accountability, overseeing all Signature deliverables, experience, renewal, and expansion. - Build and maintain stakeholder relationships with customers' IT and business executive leadership. - Assist customers in achieving their business goals on the Salesforce Marketing platform by coordinating services, providing feature guidance, and advising on new features. - Advocate for customers during high severity case resolution and conduct quarterly reviews for proactive support and enhancement. - Establish strong relationships with Sales, Engineering, and Product Management teams to drive customer success and revenue opportunities. Qualifications Required: - Experienced professional with 8+ years in Technical Customer Success, Customer Success Manager, SaaS platform use, or project leadership. - Excellent communication and presentation skills, with the ability to communicate effectively at all levels of the organization. - Skills in analyzing technical concepts and translating them into business terms. - Ability to coordinate with high volume or key events for customers and lead cross-functional teams. - Knowledge of Salesforce Ecosystem and product certifications are a plus. - Deep understanding of Marketing Cloud, digital marketing processes, and Salesforce product suite. - Degree or equivalent experience required. Additional Company Details: The ideal Customer Success Manager should have an extraordinary focus on customer success, exceptional communication skills, professionalism, dedication to exceeding expectations, collaboration skills, and the ability to quickly learn new technologies. The role may require occasional after-hour or weekend coverage based on customer needs and the flexibility to adapt to evolving Salesforce re
