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Easyrewardz Software Services
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Customer Success - KAM - BFSI

Customer Success - KAM - BFSI

Easyrewardz Software Services

4 - 5 years

20 - 25 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

san customer retention customer engagement key account management operations financial services marketing strategy analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer loyalty program as an end to end solution.

Platform for intelligent and meaningful engagement with brands customers.

Analytics engine to enable brands to engage in Personalized conversations with consumers.

EasyRewardz provides customer experience management solution on SaaS basis to provide a unified view of the consumer at multichannel level.

Who are we seeking

Like minded individuals with an entrepreneurial mindset, with passion to learn and excel. We value Performance and Performers .

Key Account Management Responsibilities

Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.

Must have deep understanding of the PL levers in the BFSI domain.

Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty. Define Business Cases Loyalty Program Constructs for BFSI Clients

Manage budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.

Maximize revenue potential for the organization through the client partnership. Tap on cross-sell / upsell opportunities with existing Clients.

Must build strong connections in the BFSI domain leverage the network to grow the vertical with offering CX solutions to new Clients

Liaison directly with the client, including when required with the senior management

Convey progress on the account including presenting to the client periodically on achievements and growth. Table recommendations that evangelize the program growth story

Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.

Experience Skills

4-5 years+ Experience

Strong knowledge of loyalty, CRM and/or marketing strategy preferably in BFSI/Payments chain

Have an Eye for detail and very strong execution and operational skills

Good relationship builder with polish and gravitas

Qualification Working Experience

BE/B.Tech with MBA from a Tier 1 institute

4-5 years of working experience.

Travel

Yes, 50% of the time (Visit to Client office for F2F meetings)

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