Customer Success Internship

The Opportunity:

Customer Success Interns

This role offers exposure to the Customer Success Services workflow, the project management lifecycle, and collaboration with cross-functional teams. If you're an organized, detail-oriented individual who s eager to learn in a fast-paced, data-driven environment and have a whole lot of fun while you're at it come see what PureSpectrum has to offer!

This is a 3-month, full-time internship based out of our Hyderabad, India office (5 days a week, in-office). Outstanding performance during the internship may lead to a full-time job offer.

Your Responsibilities:

• Manage and respond to internal and external support tickets in a timely manner.
• Provide onboarding and training to new customers, ensuring their accounts are fully and accurately set up.
• Support smooth product adoption by delivering user training and ongoing assistance.
• Troubleshoot and resolve technical issues efficiently, escalating when necessary.
• Understand and identify customer needs to ensure optimal use of the PureSpectrum Marketplace.
• Gather and leverage user feedback to drive continuous improvement of the onboarding experience.
• Analyze and report product errors, malfunctions, or failures to relevant internal teams.
• Gain hands-on experience with the project management lifecycle, including planning, delivery, and execution.
• Assist with troubleshooting client-facing issues and develop a strong understanding of the relationship between Customer Success and Services.
• Collaborate closely with cross-functional teams (e.g., Product, Services, and Engineering) to ensure timely response to client and high levels of client satisfaction.
• Build positive relationships across the organization.

Requirements:

• Graduate or Postgra duate from any reputed University.
• Strong ability to quickly learn and adapt to new tools and internal platforms.
• Solid judgment, critical thinking, and problem-solving capabilities.
• Excellent communication and analytical skills.
• Proactive mindset with the ability to anticipate challenges and provide effective solutions.
• Proficient in Windows and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with text editors is essential.
• Experience with advanced Excel functions such as VLOOKUP, Pivot Tables, CONCATENATE, and other commonly used formulas; knowledge of Excel automation is a plus.
• Demonstrated curiosity and a continuous learning attitude.
• Strong interpersonal skills with the ability to foster positive relationships across teams and with clients.
• Willingness to work flexible hours, including night shifts, as part of a global team.