Customer Success Intern

Analytics Vidhya is a leading platform dedicated to providing the best resources for data science and analytics professionals. We are passionate about empowering individuals and organizations with the knowledge and skills needed to thrive in the data-driven world. Join our dynamic team to contribute to the future of data science and analytics.

Key Responsibilities:

• Collaborate with the Customer Success team to enhance the overall learner experience across all programs.
• Assist in onboarding and orientation sessions, helping learners smoothly transition into their learning journey.
• Maintain accurate and up-to-date CRM records, including learner profiles and support tickets.
• Provide timely mentorship reminders and coordinate interview schedules for Cohort-based programs.
• Track and maintain records of mentorship sessions and collect feedback from live sessions.
• Engage with customers to capture success stories and testimonials for community and marketing use.
• Respond promptly to platform-related queries via email and phone, ensuring a seamless user experience.
• Support overall learner operations by updating internal systems and contributing to continuous process improvement.

Who Should Apply:

• Students or recent graduates with a background in Business, Marketing, or Communication.
• Strong communication skills (verbal and written).
• Passionate about EdTech, learning, and working with people.
• Comfortable working with tools like CRM, Excel, Google Sheets.