Customer Success Intern

About

Nuivio

What You'll Be Doing

• Assist the Customer Success team in handling customer queries and support requests.
• Support onboarding by guiding new clients through product features and best practices.
• Document and track customer issues, ensuring timely resolution and follow-up.
• Collect and analyze customer feedback, providing insights to improve product and service.
• Maintain customer data in CRM and other internal tools.
• Collaborate with Sales, Product, and Tech teams to enhance customer satisfaction.

What We're Looking For

• MBA Graduates, ideally in your final year or recently graduated.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work both independently and in a team environment.
• Basic knowledge of Excel, Google Sheets, or CRM tools is a plus.

Why Join Us

• Practical experience in Customer Success and SaaS product adoption.
• Opportunity to interact with clients and understand business needs.
• Exposure to customer engagement strategies and data-driven decision-making.
• Mentorship and learning from experienced professionals.