Customer Success & Implementation Associate

proactive and client-focused professional

Responsibilities

• Respond promptly and professionally to customer emails and support queries.
• Handle inbound support calls and assist in troubleshooting issues.
• Conduct onsite visits to gather requirements and understand change requests.
• Deliver product training to users, both in-person and via remote sessions.
• Collaborate with the engineering team to ensure timely implementation of fixes and enhancements.
• Track tickets, change requests, and project tasks using

  Zoho Projects

  and

  Zoho Desk

  .
• Maintain internal documentation, meeting notes, and status updates.
• Communicate effectively in

  English and Hindi

  with both domestic and international clients.
• Gradually take ownership of customer onboarding and full implementation projects.

Qualifications

• 1–2 years

  of experience in a customer-facing role (support, implementation, onboarding, etc.).
• Basic understanding of

  Linux systems

  (commands, logs, troubleshooting).
• Experience working with

  enterprise software or SaaS platforms

  .
• Strong written and verbal communication skills in

  English and Hindi

  .
• Organized, detail-oriented, and comfortable working with engineering teams.
• Willingness to travel for client meetings (locally and across India).
• Familiarity with any task/project management tool (

  Zoho Projects

  preferred).