Customer Success & Implementation Associate

We are seeking a proactive and client-focused professional to join our team as a Customer Success & Implementation Associate. This role offers a unique blend of customer support, onsite client engagement, cross-functional coordination with engineering, and the opportunity to grow into project implementation and delivery.

Key Responsibilities

• Respond promptly and professionally to customer emails and support queries.
• Handle inbound support calls and assist in troubleshooting issues.
• Conduct onsite visits to gather requirements and understand change requests.
• Deliver product training to users, both in-person and via remote sessions.
• Collaborate with the engineering team to ensure timely implementation of fixes and enhancements.
• Track tickets, change requests, and project tasks using Zoho Projects and Zoho Desk.
• Maintain internal documentation, meeting notes, and status updates.
• Communicate effectively in English and Hindi with both domestic and international clients.
• Gradually take ownership of customer onboarding and full implementation projects.

What We’re Looking For

• 1–2 years of experience in a customer-facing role (support, implementation, onboarding, etc.).
• Strong written and verbal communication skills in English and Hindi.
• Organized, detail-oriented, and comfortable working with engineering teams.
• Willingness to travel for client meetings (locally and across India).
• Familiarity with any task/project management tool (Zoho Projects preferred).

Nice to Have

• Basic understanding of Linux systems (commands, logs, troubleshooting).
• Experience working with enterprise software or SaaS platforms.

Why EisenVault

• Work with a growing enterprise software company with global clients.
• Collaborate directly with founders and engineers — your work will have a visible impact.
• Career path leading to project management or product roles.
• Supportive team environment with professional growth opportunities.

Job Type: Full-time

Pay: ₹360,000.00 - ₹480,000.00 per year

Benefits:

• Paid time off
• Provident Fund

Experience:

• Technical support: 1 year (Required)
• Customer Facing : 1 year (Required)

Work Location: In person