We are seeking a Lead Software Engineer to take charge of engineering processes, guide technical teams, and streamline development and deployment practices. This is a leadership-focused role – suited to someone with strong architectural insight and DevOps familiarity, but who prefers mentoring teams and driving delivery rather than writing code day-to-day. Responsibilities Lead and mentor a team of developers across multiple platforms and projects. Improve and maintain clean engineering processes: version control (Bitbucket), CI/CD, release management. Work closely with product management to translate business goals into technical roadmaps. Oversee software deployment pipelines for both cloud and on-premise environments. Enforce best practices in code quality, documentation, and development workflows. Review and guide architecture decisions. Troubleshoot deployment and integration issues with DevOps and Infrastructure teams. Qualifications 7–8 years of experience in software engineering, including 2–3 years leading a team . Strong understanding of Linux-based systems and shell scripting fundamentals. Experience with version control systems, especially Bitbucket . Familiarity with containerization (e.g., Docker) and basic CI/CD concepts. Strong understanding of Agile development and the full SDLC. Prior experience with document management, enterprise platforms, or compliance-sensitive environments. Exposure to tools like Prometheus, ELK stack, or Grafana for monitoring/logging. Basic PostgreSQL administration skills. Excellent communication, team management, and problem-solving skills.
We are seeking a proactive and client-focused professional to join our team as a Customer Success & Implementation Associate . This role offers a unique blend of customer support, onsite client engagement, cross-functional coordination with engineering , and the opportunity to grow into project implementation and delivery . Responsibilities Respond promptly and professionally to customer emails and support queries. Handle inbound support calls and assist in troubleshooting issues. Conduct onsite visits to gather requirements and understand change requests. Deliver product training to users, both in-person and via remote sessions. Collaborate with the engineering team to ensure timely implementation of fixes and enhancements. Track tickets, change requests, and project tasks using Zoho Projects and Zoho Desk . Maintain internal documentation, meeting notes, and status updates. Communicate effectively in English and Hindi with both domestic and international clients. Gradually take ownership of customer onboarding and full implementation projects. Qualifications 1–2 years of experience in a customer-facing role (support, implementation, onboarding, etc.). Basic understanding of Linux systems (commands, logs, troubleshooting). Experience working with enterprise software or SaaS platforms . Strong written and verbal communication skills in English and Hindi . Organized, detail-oriented, and comfortable working with engineering teams. Willingness to travel for client meetings (locally and across India). Familiarity with any task/project management tool ( Zoho Projects preferred).
We are seeking a proactive and client-focused professional to join our team as a Customer Success & Implementation Associate . This role offers a unique blend of customer support, onsite client engagement, cross-functional coordination with engineering , and the opportunity to grow into project implementation and delivery . Key Responsibilities Respond promptly and professionally to customer emails and support queries. Handle inbound support calls and assist in troubleshooting issues. Conduct onsite visits to gather requirements and understand change requests. Deliver product training to users, both in-person and via remote sessions. Collaborate with the engineering team to ensure timely implementation of fixes and enhancements. Track tickets, change requests, and project tasks using Zoho Projects and Zoho Desk . Maintain internal documentation, meeting notes, and status updates. Communicate effectively in English and Hindi with both domestic and international clients. Gradually take ownership of customer onboarding and full implementation projects. What We’re Looking For 1–2 years of experience in a customer-facing role (support, implementation, onboarding, etc.). Strong written and verbal communication skills in English and Hindi . Organized, detail-oriented, and comfortable working with engineering teams. Willingness to travel for client meetings (locally and across India). Familiarity with any task/project management tool ( Zoho Projects preferred). Nice to Have Basic understanding of Linux systems (commands, logs, troubleshooting). Experience working with enterprise software or SaaS platforms . Why EisenVault Work with a growing enterprise software company with global clients. Collaborate directly with founders and engineers — your work will have a visible impact. Career path leading to project management or product roles. Supportive team environment with professional growth opportunities. Job Type: Full-time Pay: ₹360,000.00 - ₹480,000.00 per year Benefits: Paid time off Provident Fund Experience: Technical support: 1 year (Required) Customer Facing : 1 year (Required) Work Location: In person
We are seeking a proactive and client-focused professional to join our team as a Customer Success & Implementation Associate . This role offers a unique blend of customer support, onsite client engagement, cross-functional coordination with engineering , and the opportunity to grow into project implementation and delivery . Key Responsibilities Respond promptly and professionally to customer emails and support queries. Handle inbound support calls and assist in troubleshooting issues. Conduct onsite visits to gather requirements and understand change requests. Deliver product training to users, both in-person and via remote sessions. Collaborate with the engineering team to ensure timely implementation of fixes and enhancements. Track tickets, change requests, and project tasks using Zoho Projects and Zoho Desk . Maintain internal documentation, meeting notes, and status updates. Communicate effectively in English and Hindi with both domestic and international clients. Gradually take ownership of customer onboarding and full implementation projects. What We’re Looking For 1–2 years of experience in a customer-facing role (support, implementation, onboarding, etc.). Strong written and verbal communication skills in English and Hindi . Organized, detail-oriented, and comfortable working with engineering teams. Willingness to travel for client meetings (locally and across India). Familiarity with any task/project management tool ( Zoho Projects preferred). Nice to Have Basic understanding of Linux systems (commands, logs, troubleshooting). Experience working with enterprise software or SaaS platforms . Why EisenVault Work with a growing enterprise software company with global clients. Collaborate directly with founders and engineers — your work will have a visible impact. Career path leading to project management or product roles. Supportive team environment with professional growth opportunities. Job Type: Full-time Pay: ₹360,000.00 - ₹480,000.00 per year Benefits: Paid time off Provident Fund Experience: Technical support: 1 year (Required) Customer Facing : 1 year (Required) Work Location: In person