Customer Success & Growth Associate

Location: Gurgaon / Remote

Experience: Fresher / Entry Level

Type: Full-time

Company: Chakki Peesing – Fresh. Healthy. Yours.

About Chakki Peesing:

We’re not just another food brand. Chakki Peesing is building the future of how India eats—fresh, healthy, and personalized. Born during the lockdown with two chakkis and a big idea, we’ve grown into a fast-scaling food-tech startup delivering freshly milled atta, cold-pressed oils, and ground spices to conscious consumers who care about what they eat.

Our mission is simple: bring back real food with no shortcuts. We’ve combined age-old wisdom with modern tech and AI to give people the power to choose what goes into their bodies starting with the humble roti.

If you're someone who wants to grow with a company that's rewriting the rules of everyday food, where your ideas matter and your work creates real impact you’ll feel right at home here. Join us on our mission to make “fresh and healthy” the new normal for every household.

About the Role:

We are looking for a dynamic, people-friendly individual to join our team as a Customer Success & Growth Associate. This role is perfect for someone who enjoys interacting with customers, solving problems, and helping a growing brand build strong relationships with its users. You’ll be the face of the brand for customers—whether it’s assisting with abandoned carts, tracking orders, or reaching out to new communities.

This is a high-ownership role in a fast-moving startup environment where your ideas, initiative, and communication skills will play a direct role in customer satisfaction and brand growth.

Responsibilities:

* Interact with customers over WhatsApp, calls, and email to answer queries and provide updates

* Follow up on abandoned carts with friendly messages and personalized offers

* Track orders and communicate timely updates to customers

* Assist with onboarding new customers through outreach in communities, societies, and WhatsApp groups

* Collect customer feedback and suggest improvements to enhance experience

* Be the first point of contact for customer concerns and resolve them promptly

* Collaborate with the operations and marketing teams to create a smooth customer journey

Requirements:

* Strong communication skills (Hindi and English)

* Comfort with tools like WhatsApp Business, Google Sheets and Shopify

* A friendly and problem-solving mindset

* Ability to multitask and work independently

* Willingness to learn and grow in a fast-paced startup environment

* Freshers are welcome; prior internship or part-time customer-facing experience is a bonus

What You’ll Gain:

* Hands-on learning in customer experience, D2C growth, and digital communication

* Direct exposure to startup operations and decision-making

* An open and collaborative team culture