Customer Success Executive (Outbound)/Associate

As a Customer Success Executive (Outbound)/Associate at Lucent Innovation, your role will involve ensuring customer satisfaction and retention through excellent customer support. You will be responsible for managing customer accounts, identifying their needs, and providing strategic solutions. Your tasks will include handling customer queries and problems, nurturing strong client relationships, and working towards enhancing customer loyalty. Key Responsibilities: - Manage customer accounts effectively - Identify customer needs and offer strategic solutions - Handle customer queries and issues promptly - Maintain strong client relationships - Work towards increasing customer loyalty Qualifications: - Proficient in customer satisfaction and customer retention skills - Experienced in customer support and account management - Ability to reply to emails, calls, and chats, including weekends and after working hours if needed - Strong analytical skills - Excellent written and verbal communication skills - Capable of working independently and as part of a team - A Bachelor's degree in Business, Marketing, or related field is a plus At Lucent Innovation, we are a global software development and consulting company specializing in next-gen eCommerce solutions. With expertise in AI-driven automation, data intelligence, and Shopify, we have successfully delivered over 1250 projects since our establishment in 2013. Our team of 100+ professionals excels in various technologies, including ML, AI, software development, and data science. Headquartered in Ahmedabad, Gujarat, with offices in India and the USA, we are committed to exceeding client expectations and delivering strong ROI.,