Customer Success Executive

6 - 8 years

0 Lacs

Posted:22 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role:

Location:

Apply by cold-emailing: [HIDDEN TEXT]

About Us

career discovery and mentorship platform

We help students (Class 812 & college), professionals, and parents discover the right career paths through:

  • Psychometric assessments

  • Career counselling by trained experts

  • 1:1 mentorship with industry professionals

  • A lifetime ecosystem of career guidance

But that's not all.

first Parenting Wellbeing SaaS Platform for corporates

We offer a complete suite of solutions to our corporate partners, including:

  • Career guidance & mentorship for employees children
  • Parenting diagnostic surveys
  • Parenting workshops & webinars
  • Digital parenting communities
  • Dashboards and impact reports

someone exceptional

What You'll Do

Client Onboarding & Execution:

  • Onboard new

    corporate partners

    , align on program scope and delivery timelines
  • Schedule and manage all services promised: counselling sessions, webinars, workshops, diagnostics, etc.
  • Brief

    counsellors, speakers, and clients

    to ensure high-quality sessions
  • Coordinate with internal teams (product, tech, content, counsellors, mentors) to ensure timely delivery

Customer & Counsellor Coordination:

  • Match customers with the right counsellors/mentors based on their needs
  • Manage counsellor schedules, session allocation, and preparation
  • Resolve challenges before, during, and after each session for customers and counsellors
  • Brief all stakeholders on what to expect, what success looks like, and how to maximise value

Customer Happiness & Brand Building:

  • Conduct feedback calls, collect reviews, and gather video testimonials
  • Handle grievances and complaints with empathy, speed, and solutions
  • Reconnect with past customers to identify additional support needs and map their career journey
  • Help in up-selling and cross-selling relevant Mentoria offerings where needed
  • Support the

    corporate sales and partnerships teams

    with ongoing client engagement

Reporting & Process Excellence:

  • Create dashboards and reports for internal and external stakeholders
  • Track engagement, attendance, satisfaction, and retention metrics
  • Build processes that reduce friction and elevate user experience
  • Bring feedback from clients and users into product, ops, and content teams

Who We're Looking For

  • 6 months to 2 years

    of experience in

    customer success, operations, or B2B client servicing

  • You've worked in

    fast-paced, outcome-driven environments

  • You're comfortable handling

    multiple stakeholders and tight timelines

  • You

    love Excel, dashboards, data, and clean workflows

  • You're a

    great communicator

    warm, clear, and solution-oriented
  • You thrive on

    delighting customers

    and turning them into brand ambassadors
  • You've got the maturity to handle tough conversations with grace and urgency
  • You're deeply excited about

    improving lives through education, careers, and family wellbeing

How to Apply

Skip the boring CVs. Send a cold email to [HIDDEN TEXT]

Subject:

Include:

  • Why you want this role

  • One moment you created delight for a client or user

  • What excites you most about Mentoria's mission

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