Customer Success Executive

Role:

Location:

Apply by cold-emailing: [HIDDEN TEXT]

About Us

career discovery and mentorship platform

We help students (Class 812 & college), professionals, and parents discover the right career paths through:

• Psychometric assessments

• Career counselling by trained experts

• 1:1 mentorship with industry professionals

• A lifetime ecosystem of career guidance

But that's not all.

first Parenting Wellbeing SaaS Platform for corporates

We offer a complete suite of solutions to our corporate partners, including:

• Career guidance & mentorship for employees children
• Parenting diagnostic surveys
• Parenting workshops & webinars
• Digital parenting communities
• Dashboards and impact reports

someone exceptional

What You'll Do

Client Onboarding & Execution:

• Onboard new

  corporate partners

  , align on program scope and delivery timelines
• Schedule and manage all services promised: counselling sessions, webinars, workshops, diagnostics, etc.
• Brief

  counsellors, speakers, and clients

  to ensure high-quality sessions
• Coordinate with internal teams (product, tech, content, counsellors, mentors) to ensure timely delivery

Customer & Counsellor Coordination:

• Match customers with the right counsellors/mentors based on their needs
• Manage counsellor schedules, session allocation, and preparation
• Resolve challenges before, during, and after each session for customers and counsellors
• Brief all stakeholders on what to expect, what success looks like, and how to maximise value

Customer Happiness & Brand Building:

• Conduct feedback calls, collect reviews, and gather video testimonials
• Handle grievances and complaints with empathy, speed, and solutions
• Reconnect with past customers to identify additional support needs and map their career journey
• Help in up-selling and cross-selling relevant Mentoria offerings where needed
• Support the

  corporate sales and partnerships teams

  with ongoing client engagement

Reporting & Process Excellence:

• Create dashboards and reports for internal and external stakeholders
• Track engagement, attendance, satisfaction, and retention metrics
• Build processes that reduce friction and elevate user experience
• Bring feedback from clients and users into product, ops, and content teams

Who We're Looking For

• 6 months to 2 years

  of experience in

  customer success, operations, or B2B client servicing

• You've worked in

  fast-paced, outcome-driven environments

• You're comfortable handling

  multiple stakeholders and tight timelines

• You

  love Excel, dashboards, data, and clean workflows

• You're a

  great communicator

  warm, clear, and solution-oriented
• You thrive on

  delighting customers

  and turning them into brand ambassadors
• You've got the maturity to handle tough conversations with grace and urgency
• You're deeply excited about

  improving lives through education, careers, and family wellbeing

How to Apply

Skip the boring CVs. Send a cold email to [HIDDEN TEXT]

Subject:

Include:

• Why you want this role

• One moment you created delight for a client or user

• What excites you most about Mentoria's mission