Customer Success Executive

As a Customer Success Executive with expertise in the banking and financial services sector, your role will involve providing technical assistance to clients, resolving platform issues, and ensuring smooth system operations for client satisfaction. - **Key Responsibilities:** - Provide first-line technical support for clients using Coligos core banking solutions. - Troubleshoot application, API, and database-related issues. - Resolve incidents efficiently with minimal disruption to client operations. - Act as a domain expert to understand client issues in a business context. - Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues. - Conduct client training and workshops as required. - Assist in system deployment, configuration, and release management both onsite and offsite. - **Required Skills & Domain Expertise:** - Strong understanding of BFSI domain processes and workflows. - Familiarity with core banking operations such as loan origination, customer onboarding, transaction management, and compliance. - Proficiency in handling APIs, SQL databases (preferably MySQL), and log debugging. - Exposure to fintech applications and support environments. - Excellent communication skills for client interaction and internal coordination. - Problem-solving mindset with the ability to handle pressure and multitask effectively. - **Qualifications:** - Bachelor's degree in computer science, Information Technology, or a related field. - 1-3 years of experience in technical support with exposure to BFSI or fintech platforms. - Knowledge of mobile app support (Flutter) or web platforms is a plus. In addition to the above, the company offers you: - **What We Offer:** - Opportunity to be part of a product-driven fintech scale-up. - A collaborative and flexible work environment. - Exposure to modern tech stacks and client-facing responsibilities. As a Customer Success Executive with expertise in the banking and financial services sector, your role will involve providing technical assistance to clients, resolving platform issues, and ensuring smooth system operations for client satisfaction. - **Key Responsibilities:** - Provide first-line technical support for clients using Coligos core banking solutions. - Troubleshoot application, API, and database-related issues. - Resolve incidents efficiently with minimal disruption to client operations. - Act as a domain expert to understand client issues in a business context. - Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues. - Conduct client training and workshops as required. - Assist in system deployment, configuration, and release management both onsite and offsite. - **Required Skills & Domain Expertise:** - Strong understanding of BFSI domain processes and workflows. - Familiarity with core banking operations such as loan origination, customer onboarding, transaction management, and compliance. - Proficiency in handling APIs, SQL databases (preferably MySQL), and log debugging. - Exposure to fintech applications and support environments. - Excellent communication skills for client interaction and internal coordination. - Problem-solving mindset with the ability to handle pressure and multitask effectively. - **Qualifications:** - Bachelor's degree in computer science, Information Technology, or a related field. - 1-3 years of experience in technical support with exposure to BFSI or fintech platforms. - Knowledge of mobile app support (Flutter) or web platforms is a plus. In addition to the above, the company offers you: - **What We Offer:** - Opportunity to be part of a product-driven fintech scale-up. - A collaborative and flexible work environment. - Exposure to modern tech stacks and client-facing responsibilities.