Customer Success Executive - Intern

Responsibilities

• Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs.
• Proactively monitor campaign performance, flag issues, and suggest improvements.
• Handle inbound queries and coordinate with internal teams (support, infra).
• Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns.
• Analyze churn risks and recommend retention strategies.
• Lead and support client review meetings to track performance, value delivery, and renewals.
• Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp).
• Advocate for specific channel adoption and channel strategy alignment for customer goals.
• Work towards customer revenue targets in collaboration with sales/growth teams.
• Support customer advocacy efforts (case studies, reviews, referrals).
• Contribute to customer satisfaction tracking through follow-ups, surveys, and insights.
• Document learnings, help improve internal CS processes, and think like an owner.
  

Requirements

• Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company.
• Strong communication skills and relationship-building instincts.
• Problem-solving mindset and ability to think across tools, processes, and customers.
• Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools.
• Interest in CPaaS, marketing automation, and data-driven growth.
• Ready to work from office (WFO) and collaborate in a startup culture.
  

Bonus If You Have

• Experience with churn analysis, customer health tracking, or account expansion.
• Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc. ).
• Passion to transition into a full-time Customer Success Manager (CSM) role.