Customer Success Executive

Company Description

Ezyschooling is a well-established, dynamic community that brings together over 1,000 schools and over 75,000 parents with a common goal of simplifying the search for an ideal educational path. We offer a unique advantage to parents who can apply to multiple schools using a single, streamlined application form. Our platform empowers parents by equipping them with comparative tools to facilitate informed decision making. Our core mission is to digitize admission processes for K-12 schools by eliminating complexities.

Role Description

• This is a full-time on the road job for a Customer Success Manager. You will have to visit various locations to represent company and build relationships with existing and potential clients.
• The Customer Success Manager will be tasked with day-to-day management of customer accounts, conducting meetings with them, ensuring high levels of customer satisfaction.
• The Customer Success Manager will also be responsible for customer data, visiting the various customers in Pan India, as required by the company.
• Creating and identifying the trends, building and sustaining customer relationships, and delivering excellent customer service.

Qualifications

• Customer satisfaction, retention, and service skills.
• Ability to build and maintain strong customer relationships.
• Excellent verbal and written communication skills, strong nonverbal communication skills required, good personality and body language.
• Experience in the education industry is a plus.
• Bachelor's degree or higher in Business Administration, Marketing, or related field.
• Presentation skills are must.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Are you able to travel to different locations in India?
• CTC ?

Experience:

• total work: 1 year (Required)

Work Location: In person