Customer Success Executive

Job description

We are looking for a motivated and enthusiastic Business Success Executive to join our team. This is an entry-level role ideal for freshers who are passionate about customer service and business growth. You will act as a bridge between our clients and internal teams, ensuring customer satisfaction and successful use of our software products.

Key Responsibilities:

• Assist in onboarding new clients and helping them understand our software solutions.
• Maintain regular communication with clients to ensure their needs are met.
• Respond to client queries in a timely and professional manner.
• Support the sales and customer support teams with client-related activities.
• Monitor customer engagement and collect feedback for product improvement.
• Maintain accurate records of client interactions and updates in CRM tools.
• Coordinate with technical teams to ensure timely resolution of issues.

Requirements:

• Any Bachelor’s degree (BBA, B.Com, BA, BSc, etc.).
• Strong communication and interpersonal skills.
• Eagerness to learn and grow in a customer-facing role.
• Basic computer knowledge and familiarity with email and online tools.
• Problem-solving attitude and a customer-first mindset.
• Ability to work independently and as part of a team.

Job Types: Full-time, Permanent, Fresher

Work Location: In person