Customer Success Executive

Job Title: Customer Success Executive

Experience Required: 2 to 4 years

Location: Pune-Magarpatta

Employment Type: Full-Time

About the Role

Silicon Stack is looking for a proactive and customer-focused Customer Success Executive to join our team. In this role, you will be responsible for building strong relationships with our clients, ensuring their satisfaction, and driving long-term retention and growth. You will work closely with cross-functional teams to address client needs and deliver value at every stage of the customer journey.

Key Responsibilities

• Build and maintain strong relationships with assigned customers.
• Understand client needs, objectives, and success metrics to align our solutions accordingly.
• Proactively monitor customer usage and engagement to ensure ongoing satisfaction.
• Handle escalations and resolve client issues in coordination with internal teams.
• Conduct regular review meetings and success check-ins.
• Collaborate with Sales and Product teams to ensure seamless customer experience.
• Identify opportunities for account expansion and support upselling initiatives.

Requirements

• 2-4 years of experience in Customer Success, Account Management, or a client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and a customer-first mindset.
• Experience with CRM software (e.g., Salesforce, HubSpot, Zoho) is a plus.
• Ability to manage multiple client relationships simultaneously.
• Bachelors degree in business, Marketing, or a related field.

Preferred Qualifications

• Prior experience in SaaS, technology, or B2B environments.
• Ability to understand technical concepts and communicate effectively with non-technical clients