Customer Success Executive

About Logbase:

Logbase is a rapidly growing SaaS company headquartered in Coimbatore, specializing in building innovative e-commerce solutions. With 8+ successful Shopify apps and a growing presence across global e-commerce platforms, we proudly serve over 73,000 active stores worldwide. Our 60+ member team is dedicated to enhancing the e-commerce experience for businesses worldwide with AI-driven solutions.

Why Join Us?

At Logbase, we believe in fostering an environment that encourages continuous learning, innovation, and career growth. We value curiosity, problem-solving, and collaboration as we continue to expand our global footprint.

Role: Customer Success Executive

We are seeking enthusiastic and driven individuals to join our team as “Customer Success Managers”. This is an excellent opportunity for the candidates looking to kickstart their careers in a dynamic and international environment.

Key Responsibilities:

●Serves as the primary point of contact for clients, building and maintaining strong relationships.

●Provide prompt and professional customer support through various channels, including e-mail, chat and Zoom.

●Understand client requirements and provide solutions to meet their business needs.

●Collaborate with cross-functional teams to improve the overall user experience.

●Proactively identify opportunities for upselling or cross-selling our products to clients to drive revenue growth.

Qualifications:

●Strong communication skills, both written and verbal, with the ability to effectively

communicate with clients at all levels.

●Analytical mindset with the ability to understand client's business requirements and provide effective solutions.

Job Types: Full-time, Fresher

Pay: ₹300,000.00 - ₹420,000.00 per year

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• In 100 words, tell us why you are suitable for this position.

Education:

• Diploma (Preferred)

Experience:

• Customer Success: 1 year (Preferred)

Language:

• English (Good written, grammar, and verbal skills required) (Required)

Work Location: In person