Customer Success Manager - Shopify

LogBase is a fast-growing startup that develops SaaS products for the e-commerce industry, serving over 60,000 customers worldwide. We are seeking a "Customer Success Manager" to join our team and work closely with clients across the globe.

Responsibilities:

• Serve as the primary point of contact for clients, building and maintaining strong relationships.
• Provide prompt and professional customer support through various channels like email, chat, and Zoom.
• Understand clients' business requirements and provide tailored solutions to meet their needs.
• Troubleshoot and resolve issues related to our products, escalating to technical teams when necessary.
• Proactively identify opportunities for upselling or cross-selling our products to clients to drive revenue growth.

Qualifications:

• Relevant experience, preferably within the e-commerce domain (e.g., Shopify, etc.). Candidates with less experience are encouraged to apply.
• Strong communication skills, both written and verbal, with the ability to effectively communicate with clients at all levels.
• Analytical mindset with the ability to understand client's business requirements and provide effective solutions.

Job Types: Full-time, Fresher

Pay: ₹300,000.00 - ₹420,000.00 per year

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• In 100 words, tell us why you are suitable for this position.

Education:

• Diploma (Preferred)

Experience:

• Customer Success: 1 year (Preferred)

Language:

• English (Good written, grammar, and verbal skills required) (Required)

Work Location: In person