Customer Success Associate

Vinove Software

0 - 3 years

2 - 4 Lacs

noida

Posted:4 weeks ago| Platform:

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Skills Required

international clients client handling client success client support b2b client servicing cold calling client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Are you a confident communicator with a knack for solving problems? Join our customer success team and get the opportunity to work on a fast-growing IT product while building your career in client engagement and tech-based support.

Role & Responsibilities:

Interact with customers via phone, email, and chat to resolve queries and ensure high satisfaction.
Understand client issues and provide solutions effectively and professionally.
Build a positive relationship with customers and guide them through product features.
Learn and implement techniques for
upselling and cross-selling
relevant offerings.
Keep accurate records of all conversations and follow-up activities.
Coordinate with internal teams for technical escalations or custom requests.

Who Can Apply:

Fresher to 1 year of experience in any customer-facing role (internship included)
Excellent English communication (verbal and written) is a must.
Passion for customer satisfaction and proactive problem-solving.
Good understanding of SaaS or tech products is a plus (Mandatory).
Willingness to learn and grow in a fast-paced environment.

Job Type: Permanent

Preferred candidate profile

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