Customer Success Associate

Customer Success Associate Job Description About Us Join our dynamic team, a leader in customer support and technology solutions, based in Gurgaon, Haryana. We are seeking passionate individuals to enhance our customer experience across voice and chat processes. Job Details Line of Business (LOB): Reach Mobile, Vivint Voice, and Chat Processes Work Mode: Work From Office Position: Customer Success Associate Salary: ₹25K CTC to ₹31K CTC (depending on experience and role) Location: Plot No. 76 A, Phase IV, Udyog Vihar, Sector 18, Gurgaon, Haryana - 122016 Working Days: 5 Days Working with Rotational Shifts and Weekly Offs No. of Positions: 65 Agents (15 Reach Mobile + 25 Vivint Voice + 25 Vivint Chat) Hiring Zone: Within 20 KM from Office Qualifications & Skills Qualification: Graduate/Undergraduate (both welcome to apply) Skillset: Excellent communication skills in English Good verbal fluency (essential for voice roles) Troubleshooting experience and basic tech knowledge (preferred for chat roles) Experience: Freshers with excellent communication skills are welcome At least 6 months of international process experience or tech support/troubleshooting is a plus (mandatory for some roles) Responsibilities Handle customer queries efficiently via voice and chat channels Provide excellent customer support with a focus on problem-solving Collaborate with teams to ensure a seamless customer experience Interview Process HR Round Operations Round Versant Test (for voice roles) Benefits & Perks Both-side cab facility for a hassle-free commute Rotational shifts with flexible weekly offs Opportunity to gain international customer support experience Career growth in a supportive environment Why Join Us? Be part of a vibrant team with diverse opportunities in voice and chat support Enjoy a balanced work-life with 5-day weeks and rotational benefits Grow your skills with hands-on experience and excellent communication training Competitive salary and perks tailored to your needs Apply now and take the first step towards an exciting career with us! For fast reply send your resume on 9711322872(WhatsApp only)