Customer Success Associate - Intern

Customer Success Associate - Internship

Connect Stream (OPC) Private Limited

Location: On-Site

‍ Experience: Freshers Welcome

Timing: 9:30 AM – 6:30 PM (Monday–Saturday)

About Connect Stream

Connect Stream Innovation Lab is a next-generation communication and automation solutions provider helping businesses streamline customer engagement and operations. We are proudly incubated at Kerala Startup Mission (KSUM), Kochi, Kerala, where innovation, technology, and a strong startup ecosystem empower us to build scalable and impactful solutions.

Website: connectstream.io

Our culture promotes ownership, learning, customer-first thinking, innovation, and continuous improvement. This internship is perfect for MBA/BBA students or fresh graduates looking to start a strong career in Customer Success, Client Relations, Account Management, or SaaS.

1. Role Responsibilities(Intern Responsibilities)

● Assist customers with onboarding and platform usage

● Handle customer queries via calls, WhatsApp, and email

● Prepare reports using Google Workspace & Microsoft Office

● Use internal AI tools to improve productivity

● Conduct product demos and guide customers step-by-step

● Coordinate with technical teams to resolve issues

● Maintain documentation and customer update logs

● Ensure high customer satisfaction and retention

2. What We’re Looking For

● Fresh graduates passionate about tech & communication

● Strong verbal & written communication skills

● Good understanding of Google Workspace & MS Office

● Ability to use AI tools for productivity

● Quick learner with problem-solving mindset

● Positive attitude & ownership-driven

● Comfortable in a fast-paced startup culture

3. What You’ll Gain

● Hands-on experience in a real startup environment

● Training on customer management, SaaS workflows & AI tools

● Rapid career growth and skill enhancement

● Supportive culture focused on continuous improvement

Job Types: Full-time, Fresher, Internship
Contract length: 3 months

Pay: ₹5,000.00 per month

Work Location: In person