Customer Success Associate

Job Title:

Location:

Job Summary:

We are looking for a proactive and customer-focused Customer Success Associate to join our growing team. The ideal candidate will be responsible for handling customer queries, providing product/service information, and resolving issues efficiently to ensure a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats.
• Provide accurate, valid, and complete information about the product to customers using the right methods/tools.
• Resolve customer complaints/ Queries and ensure to achieve customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Meet performance such as response time, resolution rate, and customer satisfaction.
• Identify opportunities to enhance the customer experience.
  

Required Skills & Qualifications:

• Bachelor’s degree in any discipline.
• Excellent communication skills (English, Hindi, or regional languages as required).
• Strong problem-solving and interpersonal skills.
• Basic computer knowledge (MS Office, Excel, CRM tools, etc.).
• Ability to work in a fast-paced environment.
• Prior experience in customer service, BPO, or tele calling is an added advantage.
  

Key Competencies:

• Customer-centric attitude
• Empathy and patience
• Active listening
• Attention to detail
• Team player
  

Benefits:

• Competitive salary and performance incentives
• Training and career growth opportunities
• Friendly and supportive work culture
  

Job Type:

• Full-time
• Work from Office