Customer Success Associate

Job Title: Associate - Customer Success

Company Overview:

Crio.Do takes immense pride in being the world's first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities, fundamentally revolutionizing how technology is acquired and careers are forged. Through our "work-like" Micro-Experiences, we provide developers with a taste of real-world problem-solving, all while enabling tech organizations to identify and nurture exceptional talent.

Requirements:

• Strong written and verbal communication skills.
• Highly empathetic, with a genuine desire to facilitate individual growth.
• Active listening skills, patience, and a curiosity for problem-solving.
• Ability to test new processes and make quick decisions in a fast-paced environment.
• Proactive, disciplined, organized, and resilient.
• Eager to learn, open to feedback, and committed to providing progress reports.
• Strong execution rigor with meticulous attention to detail.

Responsibilities

• As an Associate in the Customer Success team, you will play a pivotal role in actively engaging and interacting with our community. Your responsibilities will include:
• Addressing and resolving queries and questions raised by our community members.
• Facilitating an open and vibrant community environment.
• Providing exceptional support to ensure a seamless learning experience.
• Good to Have:
• Proficiency in data handling and report generation using tools like MS Excel.
• Basic understanding of programming.
• A minimum of 1 year of experience in customer handling and support.
• Strong knowledge of Excel, Google Sheets, Google Workspace, problem-solving, and email drafting.

Perks:

• Work in a disruptive space, redefining technology learning for software developers.
• The opportunity to become an early member of our team and grow with the organization.
• Collaborate with a founding team with extensive experience in engineering, product management, business, operations, and strategy from renowned companies like Google and Flipkart.
• Engaging Community: Actively interact with our community, fostering a sense of belonging.
• Query Resolution: Effectively address and resolve queries and questions raised by community members, ensuring a positive experience.

Additional Details

Location: Bangalore (Hybrid).

Shift: Day shift.

Package: As per company standards.

If you're passionate about providing excellent customer support, eager to contribute to transforming technology learning and thrive in a collaborative environment, we invite you to apply for the Associate - Customer Support position. Join us and be part of our journey to reshape the future of tech education.