We are looking for a Customer Solutions Specialist with strong hands-on expertise in 5G protocol stack testing and system-level debugging. This role involves managing support cases, ensuring high-quality resolution, and working closely with internal teams to provide excellent customer experiences. If you're passionate about telecom technologies and solving complex issues, we want to hear from you!

Skill

Must have hands-on experience with 5G protocol stack testing, including PHY, MAC, RLC, and RRC layers.
Hands-On experience in UE and eNodeB/gNB testing.
Solid understanding of 3GPP conformance testing specifications.
Experience with modem performance testing in lab setups.
Strong troubleshooting and debugging skills.
Proficiency in creating and executing functional/system test cases.
Familiarity with defect tracking tools and ability to manage defect life cycle effectively.
Good working knowledge of Linux environments, especially Ubuntu and CentOS.

Responsibilities

Resolve technical support cases efficiently while maintaining a high standard of service.
Provide expert-level troubleshooting for issues related to 5G protocol stack (PHY, MAC, RLC, RRC, NAS), UE, and eNodeB/gNB testing.
Provide expert-level troubleshooting for issues related to VoIP/SIP calls (VoLTE/VoNR, IMS GW)
Execute and maintain 3GPP conformance testing procedures.
Perform modem performance testing in lab environments.
Create, execute, and maintain test cases for functional and system-level testing.
Identify, raise, and track defects through to resolution, recommending corrective actions as needed.
Collaborate with development, QA, and product teams to ensure issues are addressed effectively.
Communicate clearly and professionally across all customer and internal communication channels.
Continuously update technical knowledge and stay current with industry tools, including AI-powered support solutions.
Contribute to the creation and maintenance of customer-facing and internal documentation.

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Select Senior QA Engineer Customer Solutions Specialist Engineering Manager Development & QA

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Customer Solutions Specialist

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INR 5 - 9 Lacs

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Customer Solutions Specialist