Customer Solutions Consultant

As a Customer Solutions Consultant at our company, you will play a crucial role in providing exceptional service to our clients. Your main responsibilities will include: - Acting as the primary Subject Matter Expert (SME) and trusted advisor for customers throughout their journey with the client. - Developing strong, empathetic relationships with customers to understand their business needs, goals, and pain points effectively. - Managing day-to-day customer interactions, addressing queries, resolving challenges, and ensuring a positive experience. - Leading and managing end-to-end customer implementations, ensuring timely and successful deployments. - Gathering, analyzing, and documenting business requirements from customers to design customized, customer-centric solutions. - Defining, tracking, and ensuring that customers achieve measurable ROI from solutions. - Regularly tracking and managing Customer Health Scores, identifying risks, and developing mitigation strategies. - Delivering compelling presentations to stakeholders, showcasing solutions, implementation plans, and ROI metrics. - Collaborating with internal teams to provide feedback on customer needs and feature requests. - Contributing to the continuous improvement of implementation processes, playbooks, and best practices. In terms of qualifications, we are looking for candidates with the following skills and experience: Technical Skills: - Strong understanding of SaaS products and digital adoption platforms. - Ability to design and document tailored solutions, including workflows, integrations, and configurations. - Proficiency in analyzing and interpreting customer data to measure ROI and health metrics. Soft Skills: - Impeccable interpersonal skills with a knack for building strong relationships. - Exceptional communication skills, both verbal and written. - Problem-solving mindset and resilience under pressure. - Ownership and accountability. Other Qualifications: - Bachelors or Masters degree in Business, Information Systems, or a related field. - 2-5 years of experience in customer success, solutions consulting, or a similar customer-facing role within a SaaS company. - Strong organizational and project management skills. Preferred Skills (Nice to Have): - Knowledge of JavaScript, HTML, CSS, or other relevant technical skills. - Experience in digital adoption platforms or enterprise software. - Familiarity with customer health scoring models and account management processes. - Certification in customer success or related fields. Join us to be part of a dynamic, growth-oriented team committed to revolutionizing digital adoption. You will have the opportunity to work closely with industry-leading clients, develop your skills, and collaborate with a passionate, supportive team that values your contributions.,