Customer Services Manager

The role at Rotork involves leading the Country Customer Service Operation to ensure a seamless flow of information and exceptional customer service. You will collaborate with various departments to enhance the overall customer experience. Your primary objective is to manage all aspects of Customer Service, including Inside Sales, Contracts, and Project Management, to deliver a best-in-class service that makes Rotork easy to do business with. You will be responsible for ensuring customer satisfaction is at the forefront of every action taken by the team. To excel in this role, you should have a minimum of 8 years of relevant experience, a strong understanding of Customer Service/Sales leadership, and a degree or qualification in a related field. Your expertise should extend beyond your discipline to encompass broader business knowledge. Previous success in a Customer Service function, consisting of approximately 10 years, and experience managing professional employees or complex support teams are essential. You should possess knowledge of sales techniques, and the ability to provide training, mentoring, and technical guidance to team members and customers. Additionally, willingness to travel nationally and internationally is required. While not mandatory, experience in Customer Service within a manufacturing/industrial engineering environment and familiarity with Lean processes would be advantageous. Female candidates are preferred for this role. Join Rotork during this exciting phase of growth and contribute to shaping the future of the business by driving exceptional levels of Customer Service and ensuring customer satisfaction remains the top priority.,