Customer Services Agent/Sr.Customer Service Agent-Live Chat

Position Overview

Customer Services Agent/Sr. Customer Service Agent - Live Chat

Key Responsibilities

• Provide outstanding customer service through live chat, addressing inquiries and resolving issues promptly.
• Engage in upselling opportunities to enhance customer experience and drive sales.
• Utilize computer skills and MS Office Word to document interactions and maintain accurate records.
• Employ problem-solving techniques to address customer concerns effectively.
• Collaborate with team members to achieve performance targets and improve service delivery.
• Handle objections with professionalism and empathy, ensuring customer satisfaction.
• Listen actively to customer needs and provide tailored solutions.
• Maintain a positive and professional demeanor in all customer interactions.

Qualifications

The ideal candidate will possess the following qualifications:

• 1 to 2 years of experience in customer service, preferably in a live chat environment.
• Strong communication skills, both verbal and written, with the ability to engage customers effectively.
• Proficient in computer skills, including MS Office applications.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Excellent problem-solving skills and the ability to handle objections gracefully.
• A customer-centric mindset with a passion for delivering exceptional service.
• Flexibility to work in a rotating schedule, adapting to the needs of the business.

If you are a motivated individual with a passion for customer service and a desire to contribute to a thriving team, we encourage you to apply for this exciting opportunity. Join us in making a difference in our customers' lives while advancing your career in a supportive and engaging environment.

We look forward to welcoming you to our team!