Customer Services Agent/Sr.Customer Service Agent-Live Chat Blackhardstone

1.0 - 2.0 years

0 - 0 Lacs

pune

On-site

Position Overview We are seeking a dedicated and enthusiastic Customer Services Agent/Sr. Customer Service Agent - Live Chat to join our dynamic team in Pune. This role is pivotal in ensuring our customers receive exceptional service and support through live chat interactions. As a full-time employee, you will be part of a rotating schedule that allows for flexibility while maintaining a strong focus on customer satisfaction. With an annual salary of 3,50,000, this position offers a competitive compensation package along with opportunities for professional growth. Key Responsibilities Provide outstanding customer service through live chat, addressing inquiries and resolving issues promptly. Engage in upselling opportunities to enhance customer experience and drive sales. Utilize computer skills and MS Office Word to document interactions and maintain accurate records. Employ problem-solving techniques to address customer concerns effectively. Collaborate with team members to achieve performance targets and improve service delivery. Handle objections with professionalism and empathy, ensuring customer satisfaction. Listen actively to customer needs and provide tailored solutions. Maintain a positive and professional demeanor in all customer interactions. Qualifications The ideal candidate will possess the following qualifications: 1 to 2 years of experience in customer service, preferably in a live chat environment. Strong communication skills, both verbal and written, with the ability to engage customers effectively. Proficient in computer skills, including MS Office applications. Demonstrated ability to work collaboratively in a team-oriented environment. Excellent problem-solving skills and the ability to handle objections gracefully. A customer-centric mindset with a passion for delivering exceptional service. Flexibility to work in a rotating schedule, adapting to the needs of the business. If you are a motivated individual with a passion for customer service and a desire to contribute to a thriving team, we encourage you to apply for this exciting opportunity. Join us in making a difference in our customers' lives while advancing your career in a supportive and engaging environment. We look forward to welcoming you to our team!

Posted 1 day ago

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