Customer Services Agent /Sr. Customer Service Agent Live Chat

Position Overview

Customer Services Agent / Sr. Customer Service Agent Live Chat

Key Responsibilities

• Engage with customers via live chat, providing timely and accurate responses to inquiries.
• Utilize persuasive speaking skills to address customer concerns and objections, ensuring a positive experience.
• Demonstrate proficiency in basic computer operations and MS Office to manage customer interactions efficiently.
• Collaborate with team members to resolve complex issues and enhance overall service delivery.
• Maintain detailed records of customer interactions and feedback to improve service quality.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.
• Work on a rotating schedule to provide support during peak hours and ensure customer satisfaction.

Qualifications

The ideal candidate will possess the following qualifications:

• 1 to 6 years of experience in customer service or a related field.
• Strong persuasive speaking and objection handling skills.
• Basic computer skills and proficiency in MS Office applications.
• Excellent problem-solving abilities and a proactive approach to customer service.
• Outstanding writing skills to communicate effectively with customers.
• Ability to work collaboratively in a team-oriented environment.
• Exceptional communication skills, both verbal and written.

3,50,000