Customer Service/Customer Support Internship in Patna

Job Description

Selected Intern's Day-to-day Responsibilities Include Communicate effectively with customers via phone, WhatsApp, and email. Resolve complaints, address product queries, and ensure a smooth post-order experience. Collect and analyze customer feedback to help improve service quality. Coordinate with sellers to ensure timely order processing and fulfillment. Guide new sellers on how to list products, follow packaging norms, and understand platform policies. Maintain documentation of seller details and product quality benchmarks. Monitor incoming orders, confirm dispatch timelines, and follow up on delivery status. Work with the logistics and operations team to avoid delays or errors. Ensure seller listings meet quality standards and customer expectations. Prepare daily reports for seller activities, escalations, and resolved issues. Recommend improvements in internal processes from both a seller and customer point of view. Be the voice of the customer and the platform- helping both sides succeed. About Company: At PaudheWale Marketplace, we're passionate about bringing the beauty and benefits of nature into your life. As avid gardeners and nature enthusiasts, we understand the joy and satisfaction that comes from nurturing plants and creating vibrant green spaces. That's why we've made it our mission to provide gardening enthusiasts across India with everything they need to cultivate thriving gardens and connect with nature on a deeper level. Our Story: Paudhewale: Marketplace began with a simple yet powerful vision: to make gardening accessible to everyone, regardless of their skill level or experience. Founded in the year 2022, our journey started with a small team of dedicated horticulturists and gardening enthusiasts who shared a common goal: to inspire and empower individuals to embrace the joys of gardening and experience the transformative power of nature firsthand. Show more Show less