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Niit Learning Systems logo

Customer Service || Wipro || Healthcare Process

0 - 1 years

0 - 2 Lacs

navi mumbai

Posted:1 month ago| Platform: Naukri logo

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Skills Required

customer service bpo voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT is hiring for its MNC Client in healthcare process.


We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Customer Service Specialist- Healthcare Process

  • Handle inbound customer calls and resolve queries with professionalism
  • Ensure timely and accurate delivery of service
  • Strive for

    first-call resolution

    and high customer satisfaction
  • Maintain quality benchmarks like

    AHT

    ,

    CSAT

    , and compliance metrics
  • Properly document all interactions and follow up where needed
  • Identify areas for process improvement and contribute ideas

Required Experience

  • Excellent communication skills
  • Should be flexible to work in night shifts
  • Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Service Specialist- Healthcare Process

  • Graduates in B.Com, B.A, BSC (Btech, BCA, BSC IT is not eligible)

We Offer You:

  • Defined career roadmap which offers growth opportunities
  • Performance based incentive program**
  • Investment in talent development and skills enhancement
  • Work life balance with 5 day workweek
  • Collaborative environment with best in class professionals
  • Focus on colleague engagement and fun@work

* Insurance benefits

Note : 12th pass students can also apply.

LOCATION: Airoli (Navi Mumbai)

Interested candidates, please apply directly or share your resumes on :

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