Posted:1 week ago|
Platform:
Remote
Full Time
Job Title: Trainer – Domestic Customer Voice Support
Location: Ameerpet , HYD
Experience: 1–2 years on paper
Type: Full-time
Work mode- WFO for 3 months after WFH
Language fluency – English, Telugu, and Hindi
Tentative DOJ- Immediate
Ecommerce Client hiring a Trainer to deliver training for domestic voice support team.
Ideal candidates will have 1–2 years of training agents, with a strong grasp of voice process operations and excellent communication skills.
Key Responsibilities:
• Conduct onboarding & process training for voice support teams
• Deliver soft skills & communication sessions
• Monitor trainee performance and provide feedback
• Conduct Training Needs Identification (TNI) to evaluate learning requirements.
• Facilitate or participate in Train the Trainer (TTT) programs to maintain training quality and consistency.
• Assist in updating training content and tracking progress
• Support refresher training and performance improvement plans
Apply on Varalakshmi.Y@livecjobs.com
7995831110
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