Customer Service Trainer

As a Customer Service Trainer at Airvincible in Indore, you will play a crucial role in developing and delivering training programs to ensure that all customer service representatives are well-trained and equipped to handle customer interactions effectively. Your responsibilities will include: - Evaluating the training needs of the team - Creating training materials - Conducting training sessions - Monitoring progress - Providing ongoing coaching and support to maintain high levels of customer satisfaction To succeed in this role, you should have strong customer service training and customer service skills, excellent interpersonal and communication abilities, and the capability to work both independently and collaboratively within a team environment. Your ultimate goal will be to ensure customer satisfaction through the implementation of effective training programs that you design and deliver. Ideal candidates for this position will have experience in developing impactful training programs, exceptional written and verbal communication skills, and a background in a BPO or customer service environment would be advantageous. While a bachelor's degree in a related field is preferred, relevant experience and skills will also be taken into consideration. Join Airvincible, a company dedicated to providing simple yet effective solutions for all customer service needs through technology-driven expertise and attentive supervision.,