Customer Service Team Leader- BPO

Role Overview: As a Team Leader in outbound customer service with 2 to 5 years of experience, you will be responsible for leading a team to deliver exceptional customer service and drive renewals. Your role will involve managing and motivating a team to achieve targets and KPIs in a high-energy and fast-paced environment. Key Responsibilities: - Lead and coach a team of customer service representatives to ensure high performance and customer satisfaction - Monitor team performance and provide regular feedback to optimize results - Develop and implement strategies to improve customer retention and drive renewals - Collaborate with cross-functional teams to enhance the overall customer experience - Handle escalated customer issues and ensure timely resolution Qualifications Required: - HSC/Graduate degree in any field - Proven experience as a Team Leader in outbound customer service - Strong leadership and communication skills - Ability to thrive in a dynamic work environment with a customer-centric approach,