Customer Service Specialist (Voice Process)

As a Customer Service Specialist in the Voice Process at our company based in Gurgaon, you will be responsible for providing timely and accurate service delivery as per client standards. Your primary duties and responsibilities will include: - Ensuring prompt response to queries from both Internal and External stakeholders - Taking ownership of reporting work within the process - Ensuring compliance with all required reports - Handling Inbound Calling for International Voice Process, catering to both B2B and B2C clients - Maintaining up-to-date documentation and tracking in the applications for the processes - Conducting call audits and efficiently managing onshore connects and communications To be considered an ideal candidate for this role, you should possess: - A minimum of 3 years of hands-on experience in Customer support within an International Voice process - Strong verbal and written communication skills - Any Graduate qualification (except B.Tech and B.Sc) - Proficiency in computer applications, particularly Excel and Word If you are excited about the opportunity to join our team and grow your career with us, please send your resume to skakkar@peoplescout.com or contact us at 8077360738. We look forward to connecting with you and exploring how you can contribute to our company's success.,