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TE Connectivity
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Customer Service Specialist

Customer Service Specialist

TE Connectivity

4 - 8 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer service communication skills order processing customer satisfaction sap knowledge spanish language supply chain knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

As a Spanish Customer Service Specialist based in Bangalore (Hybrid), you play a crucial role as the primary point of contact between customers and the company. Your main responsibility is to lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. By managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams, you contribute significantly to maintaining customer satisfaction and fostering strong, long-term relationships. Your shift timings for this role are from 9 PM to 6 AM (IST). Key responsibilities include delivering extraordinary customer experience by providing world-class customer service in Spanish, responding promptly to customer inquiries via phone and email, providing detailed information about products, services, and order status, resolving customer complaints efficiently, and processing customer orders accurately and efficiently. You will also track order progress, coordinate with internal teams, and serve as the primary point of contact between customers and the manufacturing team. Moreover, you will communicate any changes in order status, delays, or issues to customers promptly, prepare and deliver order confirmations, shipping notifications, and other relevant information, maintain accurate customer records and order documentation, generate reports on order status and customer interactions, identify trends to improve customer service processes, troubleshoot issues related to orders, deliveries, and product quality, gather customer feedback, and suggest improvements to products and services. To qualify for this position, you should hold a Bachelor's degree in Business or equivalent experience, possess Spanish proficiency (B2.2 or C1 level), have knowledge of SAP, and supply chain management. The critical experience required includes a minimum of 4+ years in Spanish Customer Service, Sales Operations, Supply Chain, and Logistics. Your role is instrumental in ensuring the efficient handling of customer inquiries, orders, and issues, ultimately contributing to the overall success of customer satisfaction and strong relationships.,

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TE Connectivity

Appliances, Electrical, and Electronics Manufacturing

Galway Berwyn

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Customer Service Specialist