Customer Service Specialist

Medtronic

2 - 5 years

8 - 12 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

manager quality assurance project management process improvement healthcare customer service edi talent management forecasting business operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Day in the Life Responsibilities may include the following and other duties may be assigned.

Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
Abilities and Skills: Customer Service, Customer Relationship Management, Quality Assurance, Process Improvement, Business Operations, Inventory Efficiency, Project Management, Data Analytics, Problem Solving.

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