Posted:2 days ago|
Platform:
Work from Office
Full Time
Effectively resolving customer queries or complaints through email - at the first instance - with excellent customer satisfaction scores and minimum handling time,
Delivering service with requisite courtesy and accuracy,
Demonstrating complete onus to customers queries / problems,
Adhering to product and process requirements with nil errors,
Escalating customer issues to the right internal stakeholders,
Ensuring process efficiency and effectiveness,
Complying to service and sales guidelines
Achieving quality targets and other key performance indicators
Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude.
Axis Bank
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