Customer Service Specialist

Role Overview: At Dow, we believe in putting people first and are passionate about delivering integrity, respect, and safety to our customers, our employees, and the planet. Our purpose is to deliver a sustainable future for the world through science and collaboration. As a Customer Service Specialist at Dow, you will play a crucial role in managing customer orders and maintaining relationships with key stakeholders. If you are a self-motivated individual who thrives on responsibility and enjoys working in a dynamic environment, this role is for you. Key Responsibilities: - Execute the order entry process and manage order fulfillment for designated businesses and customers, handling priority and foundational customers with complexity. - Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio. - Strengthen customer relationships by understanding their needs, gathering market intelligence, and proactively addressing issues. - Coordinate activities at assigned customer accounts, implement solutions, and maintain service levels according to business prioritization. - Differentiate between customer requirements and company capabilities to provide cost-effective solutions. Qualifications: - Bachelor's degree required. - 2 to 6 years of working experience in similar roles. Your Skills: - Problem-solving and communication skills. - Customer service and business process acumen. - Proficiency in Order to Cash and SAP. About Dow Chemical International Pvt Ltd: Dow Chemical International Private Limited (Dow India) is committed to delivering innovative and sustainable solutions to its customers" challenges. With a focus on customer-centric materials science, Dow India offers differentiated products and solutions in high-growth segments. As a Great Place to Work Certified company, Dow India values inclusion and strives to support holistic sustainability initiatives. Please note that the ability to accommodate a flexible schedule aligned with international time zones is essential for this role. Join our team at Dow and make a difference together.,