Customer Service Specialist

Company Description

Dhoot Group Jodhpur is the authorized dealer and distributor for Tata Motors PV, Hyundai Motor India, and Hyundai Mobis. Established in April 2000, the group has over 16 outlets across Western Rajasthan and employs more than 500 people. Dhoot Group has received multiple awards from Hyundai India and Tata Motors. We aim to be a strong force in the Rajasthan auto industry, offering quality service and customer satisfaction.

Role Description

This is a full-time on-site role for a Customer Service Specialist, located in Jodhpur. The Customer Service Specialist will handle day-to-day customer interactions, manage phone inquiries, ensure customer satisfaction, and provide exceptional customer service. Responsibilities include resolving customer issues, enhancing the customer experience, and maintaining high phone etiquette standards.

Qualifications

• Customer Support and Customer Service skills
• Ability to ensure Customer Satisfaction and a positive Customer Experience
• Excellent Phone Etiquette skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in the auto industry is a plus